A legal disclaimer

Effective Date: 01-07-2025

At Salt Rockers, customer satisfaction is our top priority. We are committed to complying with the Consumer Protection Act (CPA) 68 of 2008 of South Africa.

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1. Returns and Refunds Eligibility

Customers may return goods under the following conditions:

• The product is defective, not of good quality, not fit for purpose, or not as described.

• The return is requested within 6 months of purchase.

• Proof of purchase (receipt or invoice) is provided.
   

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Perishable goods.

• Personalized or custom-made items.

• Items damaged due to misuse or negligence.
   

3. Refund Options

Depending on the situation, we offer:

• Full refund, or

• Repair or replacement, at the customer’s choice (where applicable under CPA).
   

4. Cooling-Off Period (for online/remote sales)

If the purchase was made online or via telephone, customers have the right to cancel the transaction within 7 days of receiving the goods, in accordance with Section 44 of the CPA.

• Goods must be unused and in original packaging.

• The customer may be liable for return shipping costs.
   

5. Process for Requesting a Refund

To initiate a return or refund:

1. Contact us at [email address] or [phone number].

2. Provide details of the issue and proof of purchase.

3. Return the item to [return address] or arrange for collection if needed.
    

6. Processing Time

Approved refunds will be processed within 7–10 business days from the date the returned item is received.